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Resume

April 2023 - July 2023

R&D Operations Specialist (Contract)
Ross Video

  • Played a pivotal role in organizing large-scale internal technical learning and strategy conferences for 125 – 500 attendees.

  • Spearheaded the redesign of the internal training SharePoint site, coupled with the creation of a comprehensive user guide.

  • Methodically documented all hardware and software releases, along with the progress status of ongoing products, to be closely monitored by the senior management team.

January 2023 - April 2023

Technical Writer (Co-op)
Ross Video

  • Procured procedural documents and implemented HTML5 to seamlessly integrate documents with the internal reference website.

  • Crafted comprehensive process documents for the manufacturing and learning and development departments.

  • Devised team-specific user persona documentation that effectively communicates with product developers.

March 2018 - October 2022

Traffic Coordinator - Copy
Corus Entertainment

  • Verified client instructions and ensured accurate contract matching to guarantee the airing of creative materials according to the client's specifications in adherence to CRTC regulations and provincial laws.

  • Collaborated closely with key clients to secure continuous revenue streams for the company.

  • Fostered relationships with various departments to maximize revenue by accommodating last-minute additions, premium bookings, and sponsorship opportunities.

April 2016 - March 2018

Producer-Editor (Full time)

  • Developed and maintained comprehensive databases to efficiently manage and categorize video content, metadata, and workflow progress for a vast library of over 1200 hours of viewing content for direct-to-consumer streaming platforms.

  • Conceptualized and curated compelling themes for Fight Network's highly acclaimed shows; IMPACT in 60, Top 5 IMPACT Matches and Moments, and Match of the Month, resulting in widespread television syndication and an impressive viewership of over 6 million on YouTube.

  • Provided valuable support to multiple studio productions, assuming various pivotal roles such as Technical Director, Camera Operator, XPression Operator, Audio Technician, and Dreamcatcher Operator.

Education

May 2022 - April 2023

Algonquin College
Graduate Certificate
Technical Writing

Learned key principles and skills for technical writing and instructional design.

Notable projects include:

  • User manuals

  • Online documentation

  • Instructional videos for adult learners

  • Email newsletters

  • Website re-design

  • UX case study

  • Project management simulation

  • Style guide

​

September 2012 - April 2015

Centennial College
Advanced Diploma
Broadcast & Film

Learned key principles and skills for radio and television broadcasting and film production. Notable skills include:

  • Video editing

  • Digital and film camera operation

  • Screenwriting

  • Television studio production

  • Film production

  • Radio broadcast

  • Producer role

  • Director role

September 2007 - April 2011

University of Toronto
Hon. Bachelor of Arts
English & History

Learned key principles and skills including:

  • Academic research

  • Essay writing

  • Critical thinking

  • Presenting

  • Collaboration

  • Time management

  • Organization

Skills & Expertise

Professional Expertise

Documentation design

Instructional design

Project management

Technical editing

Technical writing

UX writing

Video editing

Videography

​

Software Skills

Adobe Creative Suite (Acrobat Pro, Dreamweaver, Illustrator, Photoshop, Premiere Pro)
Adobe Captivate
Adobe FrameMaker
Apple Final Cut Pro
Canva
MadCap Flare
Microsoft Office
Microsoft SharePoint

Salesforce

In Progress

CSS
Git
HTML5
JavaScript
React

©2023 by Suzanne Hills - Technical Communicator.

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