Suzanne Hills

Digital operations · Product thinking · Technical communication

I make information easier to find, understand and use.

I’m a digital operations and technical communications professional with 10+ years of experience turning complex information, systems and workflows into things people can actually use.

See the work Get in touch

Selected work

Working products, with the thinking behind them

Each completed project includes the working product alongside the documentation that shaped and supports it — case studies, user personas, user manuals and release notes.

  1. The Medsprout Today screen: a refill alert, a progress bar for doses taken, and a schedule of medications for two family members
    01

    Medsprout

    Medication tracking, refill alerts and dose reminders designed to make everyday medication management easier.

    Mobile & web app (PWA, iOS, Android)

    • App
    • Case study
    • User persona
    • User manual
    • Release notes
  2. A GiftingSmart event page: the budget bar showing spent and still-on-the-list amounts, and a shopping list with an on-sale price chart
    02

    GiftingSmart

    A gift planner and budget tracker that keeps ideas, spending and shopping organized in one place.

    Web app

    • App
    • Case study
    • User persona
    • User manual
    • Release notes
  3. The Campaign Span demo workspace in dark mode: a month calendar of planned social and email posts, with gaps in the plan shaded
    03

    Campaign Span

    A content calendar and campaign planning platform built for the way marketing and production teams actually work.

    Web app & marketing site

    • App
    • Case study
    • User persona
    • User manual
    • Release notes
  4. A Spooky Threads product page: the Haunted Manor Sweater with its photo, price, size picker, add to cart, save for later and wishlist buttons
    04

    Spooky Threads

    An e-commerce storefront featuring an AI shopping assistant, product discovery and Stripe checkout.

    E-commerce web app (course project)

    • App
    • Case study
    • User persona
    • User manual
    • Release notes
  5. 05

    Project five

    Currently in the workshop.

    Coming soon

  6. 06

    Project six

    Currently in the workshop.

    Coming soon

How I work

Taking a lot of moving pieces and making them make sense

  1. Find where it gets lost

    I learn how a system or process actually works, then look for where information is slipping through the cracks or creating unnecessary work.

  2. Write it down so it sticks

    Technical and process documentation that people can follow, whether they build the system or just need to use it.

  3. Build the practical fix

    Content databases, better workflows, new tools and the rollout that helps a team actually adopt them.

About

Between the technical and the human

My career has moved through broadcast, digital media, content operations and technology, but the common thread has always been the same: I like figuring out how complicated things work and making them easier for other people to use.

Over the past 10+ years, I’ve managed content systems, improved workflows, created technical and process documentation, coordinated cross-functional projects, supported digital platforms and helped teams introduce new tools and processes. More recently, I’ve been applying that experience to building products of my own.

I’m most comfortable in the space between technical and non-technical teams — learning the system, asking the questions, finding where information or processes break down, and turning that into something practical.

Education & certifications

Where writing, media and technology meet

Education

  • Graduate Certificate, Technical Writing

    Algonquin College

  • Advanced Diploma, Broadcast and Film

    Centennial College

  • Honours BA, English and History

    University of Toronto

Certifications

  • SheCodes AI Pro, AI Coder

    SheCodes · AI-assisted development and application building

  • Salesforce Sales Operations Specialist

    Salesforce / Pathstream

Contact

Let’s make something easier to use

I’m interested in roles where I can work across technology, communication and operations — improving systems, building useful tools and making complex information easier for people to work with.